Effective Date: 30 November 2025

Welcome to JoRa Biz Company. We take pride in the quality and purity of our honey products and strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Overview

Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide a valid receipt or proof of purchase.

  • Products must not be perishable or part of our non-returnable items list.

📦 Important: Please do not send any product back directly to the manufacturer without contacting us first.

Non-Returnable Items

  • Perishable goods (e.g., honey that is opened or contaminated)

  • Downloadable software/digital products (if applicable)

  • Health & personal care items

  • Gift cards

  • Flammable liquids/gases or hazardous materials

  • Intimate or sanitary products

Partial Refunds May Be Issued For:

  • Items with visible signs of use

  • Opened or damaged packaging not due to our error

  • Products not in original condition or missing parts

  • Returns requested after 30 days of delivery

Refunds Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment via Razorpay (UPI, card, wallet, net banking).
⏳ Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Late or Missing Refunds

If your refund hasn’t been received:

  • Recheck your bank account or Razorpay wallet

  • Contact your card provider or bank (processing may take additional time)

  • If still unresolved, contact us at:
    📧 Jorabiz369@gmail.com